Store Policies

The fine print, in plain English.

Last updated: August 12, 2026

Digital downloads

Digital purchases are delivered by email within minutes of checkout, and your download link is yours to keep. Because a film can't be un-watched, all digital sales are final once your download is delivered.

One real exception: if your files are broken, incomplete, or the download never reaches you — and we can't make it right — you get your money back. Full stop. Email support@greezefilms.com and we'll sort it out.

Physical orders

Blu-rays and discs ship directly from us. If your order arrives damaged, defective, or doesn't arrive at all, contact us within 14 days of delivery and we'll replace it or refund you — your choice.

Because discs can be copied, we can't accept returns of opened media for a change of mind. Unopened items in original condition can be returned within 14 days; you cover return shipping.

Apparel

Shirts and merch are printed to order just for you, so we can't take returns for a change of mind or sizing — please check the size chart before ordering. Misprinted, damaged, or defective items are replaced free: email us a photo within 14 days and we'll handle the rest.

Shipping

Physical orders ship to the United States and Canada. Free shipping applies on orders over $60. You'll get an email when your order is on its way.

Reaching us

Every order question, big or small: support@greezefilms.com. Replying to your order email works too — it lands in the same place. We answer fast.